Custom Software Support & Maintenance
AT YOUR SERVICE
Our Custom Software Support & Maintenance Packages are tailored specifically to your needs to ensure that your mission critical software is always on, always updated, and always fast - and we are available to take care of any questions, concerns or ongoing matters via our extremely responsive and helpful support representatives.
$329 / month with annual payment
or $399 / month-to-month
Support & Maintenance:
Up to 3 hours of support & maintenance included monthly (30% savings off regular hourly pricing):
- Response within 24 hours to inquiries regarding system performance
- Answers to common “How to” questions
- Help in finding information based on system data - reports, etc
- Identify issues related to user input
24/7 monitoring scripts to ensure system is live at all times
Daily backups - onsite
Weekly monitoring of backups completion
Database and server upgrades within one month of availability
$399 / month with annual payment
or $479 / month-to-month
Support & Maintenance:
Includes everything in the Basic plan, plus:
Emergency response within 2 hours during business hours, if system is down
Up to 4 hours of support & maintenance included monthly (35% savings off regular hourly pricing)
Daily monitoring of backups completion
Database and server upgrades within one week of availability
$699 / month with annual payment
or $799 / month-to-month
Support & Maintenance:
Includes everything in the Professional plan, plus:
Emergency response:
- Within 1 hour during business hours, if system is down
- Within 3 hours outside of business hours and on weekends, if system is down
Up to 6 hours of support & maintenance included monthly (35% savings off regular hourly pricing)
Daily & weekly backups - onsite & offsite
- Lumina monitors daily and weekly backups, fixes if necessary
- Offsite backups are created to Lumina’s secure remote servers (not on the same data center as main website)