Call Us: (212) 444-2658
https://www.facebook.com/LuminaNY
https://twitter.com/OnLumina
https://www.linkedin.com/company/lumina-
https://plus.google.com/+LuminaSystemsNY/posts
https://www.instagram.com/lumina_nyc/
Website Design Company in NYC | Lumina
  • SERVICES
    • Website Design
    • Website Development
    • Mobile Apps
    • Custom Software
    • Rocket Sites
    • Support & Hosting
    • Other Services
  • OUR WORK
    • Our Approach
    • Testimonials
    • Case Studies
    • Tech Dictionary
  • ABOUT
    • Our Team
    • Partners
    • Careers
  • BLOG
  • CONTACT
cosmethic shadow effect
cosmethic shadow effect

Custom Software Support & Maintenance


  • Home
  • |
  • Support & Hosting
  • |
  • Custom Software Support & Maintenance
shadow cosmetic image


← Back to Support & Hosting

 

 

AT YOUR SERVICE

Our Custom Software Support & Maintenance Packages are tailored specifically to your needs to ensure that your mission critical software is always on, always updated, and always fast - and we are available to take care of any questions, concerns or ongoing matters via our extremely responsive and helpful support representatives.

 

1. BASIC


Get this Plan!

 

$329 / month with annual payment

or $399 / month-to-month

Support & Maintenance:


Up to 3 hours of support & maintenance included monthly (30% savings off regular hourly pricing): 

  • Response within 24 hours to inquiries regarding system performance
  • Answers to common “How to” questions
  • Help in finding information based on system data - reports, etc
  • Identify issues related to user input

 24/7 monitoring scripts to ensure system is live at all times


 Daily backups - onsite


 Weekly monitoring of backups completion


 Database and server upgrades within one month of availability

 

2. PROFESSIONAL


Get this Plan!

 

$399 / month with annual payment

or $479 / month-to-month

Support & Maintenance:


Includes everything in the Basic plan, plus:


Emergency response within 2 hours during business hours, if system is down


Up to 4 hours of support & maintenance included monthly (35% savings off regular hourly pricing)


Daily monitoring of backups completion


Database and server upgrades within one week of availability

3. ENTERPRISE


Get this Plan!

 

$699 / month with annual payment

or $799 / month-to-month

Support & Maintenance:


Includes everything in the Professional plan, plus:


Emergency response:

  • Within 1 hour during business hours, if system is down
  • Within 3 hours outside of business hours and on weekends, if system is down

Up to 6 hours of support & maintenance included monthly (35% savings off regular hourly pricing)


Daily & weekly backups - onsite & offsite

  • Lumina monitors daily and weekly backups, fixes if necessary
  • Offsite backups are created to Lumina’s secure remote servers (not on the same data center as main website)
Get this Plan!
Get this Plan!
Get this Plan!

Other Web Support & Hosting Services:


WordPress Hosting

WordPress Maintenance

  • Services


    • Website Design
    • Website Development
    • Mobile Apps
    • Custom Software
    • Rocket Sites
    • Support & Hosting
    • Other Services
  • Our Work


    • Our Approach
    • Testimonials
    • Case Studies
    • Tech Dictionary

    yelp ratingyelp profile
  • About


    • Our Team
    • Partners
    • Careers
  • The Lumina Difference


    At Lumina, we put a lot of focus on the people behind the tools. While many businesses cut corners and costs whenever possible, we take extra time to create something truly remarkable.


    SUBSCRIBE


    Join over 5,000 people who keep them- selves informed with latest updates from the web & tech landscape.


twitter twitter linkedin googleplus instagram

1123 Broadway Suite 1018, New York, NY 10010 (212) 444-2658 info@lumina.nyc

© Lumina. All rights reserved.

Before you go!

Would you like YOUR WEBSITE to do this as well?

Just as our website can identify when a user is about to leave, we can help you do it on yours and increase your engagement with users.

Let us show you how today!



No thanks. I don't want a higher conversion rate or more sales.

{"cookieName":"wBounce","isAggressive":false,"isSitewide":true,"hesitation":"","openAnimation":false,"exitAnimation":false,"timer":"","sensitivity":"","cookieExpire":"","cookieDomain":"","autoFire":"","isAnalyticsEnabled":true}